Confidential addiction help | Most insurance accepted

Frequently Asked Questions and Answers for Family Members


I don’t know if my loved one needs that level of care… maybe we should just do outpatient?
I would highly recommend completing a pre-assessment with us to determine if in fact inpatient is the most appropriate option. All too often we see individuals try to manage this on an outpatient level only to end up hear several months down the line. It is in your loved ones best interest to be assessed now so we can prevent the ongoing struggle and potential harmful effects of continuing to try to manage this in an ineffective level of care.


I want my loved one to be with us during the holidays.
We understand how challenging it is to be away from loved ones during the holidays. However, delaying treatment can seriously increase the risk of potential harm that your loved one may face by not coming to us sooner. If it is approved by their therapist, you can visit and spend time with them while they are in our care.


What is your average length of stay?

Our patients average stay is typically between 30 and 90 days based on their individual clinical needs. The longer the period of time engaged in treatment, the better the outcomes. Generalized lengths of time cannot be determined until the client is assessed on site, and clinical progress is determined through the treatment episode.


Do you prescribe medication?

We do utilize medication at the facilities for detoxification as well as to treat the underlying co-occurring disorders. Our model is not a long-term suboxone maintenance program; rather we focus on equipping our patients with the tools necessary to abstain from substances in recovery. We do prescribe Vivitrol, a once a month injection that serves as a blocker to their opioid receptors to reduce cravings, and make the necessary accommodations for our patients prior to departure by locating a physician at home that is a prescriber and setting the next appointment. If a patient has been recommended for long-term medication management by their medical and clinical team, we will work with them individually to ensure their needs are met and addressed, understanding that the unique needs of our patients are the most important and long-term recovery and aftercare may be different for some of our patients than the general patient population.


What does my loved one bring? Can they bring a cell phone and a laptop?

We provide a thorough what to pack/what not to pack list prior to your loved one coming to the facility. They will not be able to have a cell phone or any device with a camera or internet while in treatment. If they have special requests, please discuss them in advance with our intake coordinators to see if we will be able to accommodate the requests.


I am deciding between you and another facility for my loved one. I like what you have to offer, but the other is waiving their flight, deductible etc.

While I understand that is quite an attractive offer, especially considering the financial strain your loved one has already incurred through their addiction,  please be wary and mindful their actions are inappropriate. I would be additionally cautious when considering a facility that doesn’t follow the rules that are in place regarding patient enticement. Many of these facilities “waive” payments but end up billing them anyways. We work with our patients throughout the process to set up a payment plan ahead of time. They will have the chance to work with our financial counselors while at the facility to make sure they are able to manage everything once treatment is complete.


What kind of family involvement occurs when my loved one is out of state at treatment?

Once clinically appropriate, families are included in the treatment process. Weekly family sessions occur in person or over the phone and Internet with the patient and their family. In addition, family weekends happen once a month at the facilities. This is an opportunity for families to join their loved one at the facility to learn more about the disease of addiction and what their loved one has been going through. They also have one-on-one sessions with their therapist and learn how they can be most effective in supporting their loved one once they complete treatment.