Confidential addiction help | Most insurance accepted

Frequently Asked Questions and Answers for Patients


I don’t know if I need that level of care… maybe I should just do outpatient?
I would highly recommend completing a pre-assessment with us to determine if in fact inpatient is the most appropriate option. All too often we see individuals try to manage this on an outpatient level only to end up hear several months down the line. It is in your best interest to be assessed now so that we can prevent the ongoing struggle and potential harmful effects of continuing to try to manage this in an ineffective level of care.


What is the difference between a residential level of care and PHP level of care?
Residential and partial hospitalization are differentiated based on hours of programming and one-on-one services. Typically at the PHP level of care, it has been deemed clinically appropriate for a patient to step down to that level. This level of care is designed for individuals who need structured programming, but do not need 24-hour medical supervision. While all of our patients reside in the same 24/7 facility, their schedules fluctuate based on level of care.


What is your average length of stay?

Our patients average stay is typically between 30 and 90 days based on their individual clinical needs. The longer the period of time engaged in treatment, the better the outcomes. Generalized lengths of time cannot be determined until the patient is assessed on site, and clinical progress is determined through the treatment episode.


What can a patient bring? Can they bring a cell phone and a laptop?

We provide a thorough what to pack/what not to pack list prior to you coming to the facility. You will not be able to have a cell phone or any device with a camera or internet while in treatment. If you have special requests, please discuss them in advance with our intake coordinators to see if we will be able to accommodate your requests.


Do you prescribe medication?

We do utilize medication at the facilities for detoxification as well as to treat the underlying co-occurring disorders. Our model is not a long-term suboxone maintenance program; rather we focus on equipping our patients with the tools necessary to abstain from substances in recovery. We do prescribe Vivitrol, a once a month injection that serves as a blocker to their opioid receptors to reduce cravings, and make the necessary accommodations for our patients prior to departure by locating a physician at home that is a prescriber and setting the next appointment. If a patient has been recommended for long-term medication management by their medical and clinical team, we will work with them individually to ensure their needs are met and addressed, understanding that the unique needs of our patients are the most important and long-term recovery and aftercare may be different for some of our patients than the general patient population.


I haven’t hit rock bottom yet so I don’t need treatment.
You should not wait to hit rock bottom to seek treatment. In fact, many of our patients have not and find it to be a better decision to admit rather than risk the potential circumstances and consequences that could arise in the interim.


I am not totally committed to getting treatment at this time.
We understand but highly encourage you to give it a chance. Many of our patients feel the same way but once they admit and start to see the immediate changes and begin to feel better. They realize it was the best decision they could have ever made.


I am deciding between you and another facility. I like what you have to offer, but the other is waiving my flight, deductible etc.
While I understand that is quite an attractive offer, especially considering the financial strain you have already incurred through your addiction,  please be wary and mindful their actions are inappropriate. I would be additionally cautious when considering a facility that doesn’t follow the rules that are in place regarding patient enticement. Many of these facilities “waive” payments but end up billing them anyways. We work with our patients throughout the process to set up a payment plan ahead of time. You will have the chance to work with our financial counselors while at the facility to make sure you are able to manage everything once treatment is complete.


I can’t leave my spouse, kids and significant other.
You can be away from your family for a little while now instead of risking losing them forever. By getting sober, you are giving yourself a chance to be the best (wife/husband/mother/father etc.) you can be.


I’ll lose my job if I go away for treatment.
Your company may hold your job for you. Our case managers regularly help our patients with the necessary FMLA paperwork while they are in treatment so they can focus on getting better. I’m sure getting help now will improve your productivity and performance at work rather than putting your job in jeopardy. 


How often can I smoke?
You will receive ample smoke breaks throughout the day that are built into your schedule.


Why can’t I stay on my benzo?
Whether you are taking benzodiazepines for therapeutic reasons or for recreational purposes, long-term use can lead to a form of physical dependence, in which you may feel the need to access to the drugs in order to feel healthy and in control. While in a safe and medically monitored environment it is our goal to help get you off all substances and comfortable living a sober lifestyle.


I’ve been to treatment before. How is it going to be different this time? It didn’t work last time.
There are multiple factors that lead to our patients success after their time with us. Their willingness to commit to a life in recovery is critical, and following their recommended aftercare plans and relapse prevention plans make a huge difference. Once your treatment episode is complete, we highly encourage you to stay in touch with us and participate in alumni services. Recovery is a journey and we want to be here for you throughout the entire process.


I am transgendered and don’t want to feel uncomfortable or isolated.
We work hard to make sure you are comfortable and don’t feel isolated in any way. For those going through gender dysphoria, we allow for their preferences to be patient-guided. Patients are roomed with members of the same sex that they identify with. We ask permission to discuss your preference with your potential roommates to ensure that everyone is comfortable. If you don’t want to disclose this, we will keep it private.  We just ask that you disclose this information to your primary physician and therapist prior to beginning treatment.