Confidential addiction help | Most insurance accepted

Frequently Asked Questions and Answers for Referral Sources


What is the difference between a residential level of care and PHP level of care?
Residential and partial hospitalization are differentiated based on hours of programming and one-on-one services. Typically at the PHP level of care, it has been deemed clinically appropriate for a patient to step down to that level. This level of care is designed for individuals who need structured programming, but do not need 24-hour medical supervision. While all of our patients reside in the same 24/7 facility, their schedules fluctuate based on level of care.


You are in Florida and Florida has a horrible reputation. Why should I send my patients and clients to you?
I completely understand your concern! Several facilities in South Florida have definitely done things the wrong way. That is one of the many reasons I am glad our facilities are located 3 hours north of Delray Beach. In addition, our treatment programs are exceptional and provide high quality services and care to our patients before, during and after their time with us. I assure you  we are different and we pride ourselves in setting the standard for incredible patient care.


I already work with another facility.
It is my hope to meet and hopefully exceed the positive experience you have had with other facilities. I know how busy you are and I want to make sure the referral and admissions process is seamless. I assure you our team will make it as easy as possible and I am here to help every step of the way.


Do you offer discounts for private pay?
Our private pay rates are discounted in order to provide more people with the opportunity to seek treatment at one of our facilities. If there are financial barriers, we will work as hard as possible to create a payment plan that will work for our patients. In addition to establishing this beforehand, our patients also meet with their financial counselors during their stay so they can plan ahead. We know this is an investment in their own future and want to help make it affordable and a realistic possibility.


What kind of family involvement occurs when the patient is out of state at treatment?
Once clinically appropriate, families are included in the treatment process. Weekly family sessions occur in person or over the phone and Internet with the patient and their family. In addition, family weekends happen once a month at the facilities. This is an opportunity for families to join their loved one at the facility to learn more about the disease of addiction and what their loved one has been going through. They also have one-on-one sessions with their therapist and learn how they can be most effective in supporting their loved one once they complete treatment.


What are your in-network and out of network insurance policies?
We are in-network with several insurance companies however we do accept most insurance policies if they have out of network benefits. We always encourage to give us a call whenever you have a patient with commercial insurance to see if we are able to work with their policy. Our insurance verification team is able to check their benefits quickly and often times we can admit a patient within 24-48 hours.


You have an IOP so why would you send back my client? Will you use up all my clients IOP benefits before you send them back?
We assure you if we know ahead of time that a patient is planning on attending your IOP, our entire team will work to make sure that their IOP benefits are preserved and  they return to you for that level of care. Because our departments are interconnected and working together on each patient, we have open lines of communication between our team, clinical, case management and utilization review. We have weekly meetings to discuss the patients we have in house and where they are going after their time with us. We will be monitoring everything to make sure they return to you.  In addition, we also refer a lot of patients out for IOP and aftercare that do not come in with an aftercare plan and would love to include you as a resource for them as well. 


How many days a week do you have programming?
In addition to the one-on-one sessions and family sessions, we provide programming 7 days a week for our higher levels of care. IOP programs 6 days a week while in house with us.  We offer outings over the weekend as well. Once the patient transfers to aftercare and IOP, they receive programming 3 days a week in addition to their individual and family session.


What is your average length of stay?
Our patients average stay is typically between 30 and 90 days based on their individual clinical needs. The longer the period of time engaged in treatment, the better the outcomes. Generalized lengths of time cannot be determined until the client is assessed on site, and clinical progress is determined through the treatment episode.


Do you utilize any medications during the treatment episode?
We utilize medication during the detoxification phase of treatment to help safely and comfortably taper our patients off their substances of choice. Once their taper is complete and they are medically stable, they will transition to the next level of care. If and when any underlying conditions have been identified, patients will receive the appropriate medications to treat their co-occurring disorders. We are not a long-term suboxone maintenance program, but we do utilize Vivitrol to help our patients remain sober upon completion of treatment.


Do you prescribe medication?
We do utilize medication at the facilities for detoxification as well as to treat the underlying co-occurring disorders. Our model is not a long-term suboxone maintenance program; rather we focus on equipping our patients with the tools necessary to abstain from substances in recovery. We do prescribe Vivitrol, a once a month injection that serves as a blocker to their opioid receptors to reduce cravings, and make the necessary accommodations for our patients prior to departure by locating a physician at home that is a prescriber and setting the next appointment. If a patient has been recommended for long-term medication management by their medical and clinical team, we will work with them individually to ensure their needs are met and addressed, understanding that the unique needs of our patients are the most important and long-term recovery and aftercare may be different for some of our patients than the general patient population.