Frequently Asked Questions and Answers for Referral Sources
How does residential treatment differ from partial hospitalization (PHP)?
Residential and partial hospitalization are differentiated based on hours of programming and one-on-one services. Typically, clients can step down to the PHP level of care after residential treatment if it’s deemed clinically appropriate. Unlike inpatient care, partial hospitalization is designed for individuals who need supportive programs, but not 24-hour supervision.
Why should I send clients to your Florida facilities?
It’s understandable for providers to question Florida facilities; several South Florida centers do not hold to the same standards of client care that ARS does. In Florida and across the country, ARS centers raise the bar for whole-person rehabilitation from substance use disorders and mental illnesses. Our treatment programs provide the highest quality services and care to clients before, during and after their stay.
I already work with another facility. How would I work with ARS?
It is our hope to match, and hopefully exceed, the good experiences you have had with other facilities. We understand how busy you may be, and our representatives will work to ensure the referral and admissions process is seamless for you. Our team will make it as easy as possible to work with ARS, and we are here to help every step of the way.
Do you offer discounts for private pay?
Our private pay rates are discounted in order to provide more people with the opportunity to seek treatment at one of our facilities. If there are financial barriers to someone receiving treatment, we will work as hard as possible to create a payment plan that will work for our clients. In addition to establishing this beforehand, our clients also meet with our financial counselors during their stay so they can plan ahead. We know this is an investment in their own future and want to help make it affordable and effective.
What kind of family involvement occurs if a client is attending an out-of-state facility?
Once the client is in a stable place in their recovery, families may be included in their loved one’s treatment process. This can happen through weekly family therapy, phone calls and more. Family weekends may also happen once a month at the facilities. During this time, families can visit their loved one at the facility to learn more about addiction itself and get an idea of what their loved one has been going through in treatment. While at the center, loved ones can meet with a therapist one-on-one to get a better understanding of how family can be instrumental in someone’s recovery.
What are your in-network and out-of-network insurance policies?
We are in network with several insurance companies, however we do accept most insurance policies if they have out-of-network benefits. If you have a client with commercial insurance, it is best to call ARS directly to see if we are able to work with their policy. Our insurance verification team is able to check their benefits quickly, and oftentimes we can admit a client within 48 hours.
Will you use up the entirety of my clients’ intensive outpatient program (IOP) benefits before sending the client back?
If we know ahead of time that a client is planning on attending your IOP, our team will work to make sure that their IOP benefits are preserved and they return to your facility for that level of care. Because our departments are interconnected and working together for each client, we have open lines of communication between our team, clinical, case management and utilization review. We have weekly meetings to discuss clients we have in-house and where each is going after their time with us. We will be monitoring everything to make sure they return to you safe and sound. In addition, we also refer numerous individuals to IOP and aftercare programs. We are more than happy to include you as a resource for these clients as well.
How often per week is programming scheduled for clients?
In addition to daily and weekly individual and family counseling, we may provide programming seven days per week for our higher levels of care. At the IOP level, programming can happen six days a week while clients are staying at the facility. Depending on the facility, this can include outings over the weekend as well. Once the client transfers out of IOP, they can participate in programming three days a week in addition to their individual therapy sessions.
What does an average length of stay look like at your facilities?
ARS clients typically stay between 30 and 90 days, but their entire length of stay depends on their clinical needs. Once a client is assessed at our facility, they will be placed in a program that suits the type and intensity of their addiction. Their progress through this program can determine whether further programming is needed. However, for every person in our care, the longer they engage in treatment, the better their outcomes.
Do your facilities utilize any medications during treatment?
During the detoxification phase of treatment, taper medications may be used to safely and comfortably ease clients off drugs or alcohol. Once detox is complete and they are medically stable, clients can transition to the next level of care. If and when any underlying conditions have been identified, individuals in our care may receive appropriate medications to treat any co-occurring mental illnesses. We do utilize Vivitrol, a once monthly injection that reduces cravings, to empower people to remain sober long after treatment is over. If one of our clients has been recommended for long-term medication management by their medical team, we will work with them individually to ensure their needs are met. We understand that the unique needs of our clients come first, and long-term recovery may look different from person to person.